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FAQs

At Graduation.co.uk, we value your questions. We understand you may have inquiries regarding placing orders and other matters. Below are the queries frequently asked by our customers and the best answers we can provide.

Placing an order

How long will it take for the order to arrive?

This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

First there is a processing time.

- For our UK products, It generally takes 2-4 business days to process your order and ship out.

- For our American products, it takes 5-7 business days to process your order and ship out.

- All custom products take 12 business days to process.

Second there is the shipping time (which is not the same as the processing time).

It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time.  You need to add together both the production time and the shipping time to get a time estimate for your order.

How much is the shipping?

Shipping costs would depend on the quantity of the items and the shipping method you choose.

You can check your total shipping cost whenever you place an order.

Do you entertain international orders?

We will ship to some foreign locations. Such locations generally include USA, Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* Graduation.co.uk IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Graduation.co.uk pay the fee before receiving the returned item and Graduation.co.uk cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

How do we pay?

We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.

Why won't your system accept my credit card?

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file. You can also give us a call, we will be happy to place your order over the phone.

When does 'Free Shipping' apply?

Graduation.co.uk offers free GROUND shipping for all orders over $1999.00. If your order does not meet this, minimum shipping charges will apply.

Promo/Coupon Code Rules

Coupon Codes cannot be applied to sale items or combined with any other offers or promotions. 

Many discounts/promotions hold a minimum purchase requirement amount for eligibility.  This amount is the subtotal of the order, calculated before any taxes/shipping fees. This is a fixed dollar amount associated with the code and will not be accepted below the amount. 

Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full price merchandise. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions. 

Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion

How do we give you a call?

You may call us at 03301133111

Do you have any local stores nearby?

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!

Returns and Exchanges

In the case of returning item/s, what is your policy?

Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.

For more detailed information about our policy, please visit our Refunds and Returns page.

How do I send my items back?

Please process your return/exchange request through our Refunds and Returns page.

For more detailed information about our policy, please visit our Refunds and Returns page.

When will I get my refund?

To receive a refund for the purchase price in the original form of payment we must be made aware within 14 days. Please make sure all return processes are done promptly so we are able to work on your replacement product or refund in a timely manner.

For more detailed information about our policy, please visit our Refunds and Returns page.

Product Information

How to select my Graduation gown size?

Our Graduation gowns are sized by height and weight. 

For example, if your height is between 5'3"-5'5" and your weight is below 180lbs, you should select size 48. However, if your weight is above 180 lbs, you should select our Full-fit size 48xl.

Please check our Size Chart page.

Please note that each size corresponds to the length of the robe. For example, size 48 mean the length of the robe is 48" from the top to the bottom of the robe. 

How to select my Mortarboard cap size?

Your Answer Here

Are the gowns see through & What is the quality of your gowns?

Our Graduation gowns come in a fine polyester finish smooth pleat and neck piping and a heavy duty zipper construction for trouble-free operation.
The Deluxe Bachelors and Masters Gowns are produced with high quality matte fabric with fluting on the arms and back.

Our Graduation hoods are made of high quality polyester and satin lining.

Can you customize any products?

Yes, we can embroider or print any logo/lettering on your garments. We can also make any garments in colours of your choice. Please contact us by email or phone to receive a quote. 

How can I select my hood colours?

There is no standardized and unified published listing available of all current school colors. While Graduation.co.uk does maintain a color chart for degree velvet colors there is no true substitute for contacting your school directly and asking them what colors they are currently using for your graduation apparel. Schools can and sometimes do change their colors on a yearly basis (and even the color of the gown itself).

General Information

How do we give you a call?

You may call us at 03301133111

Do you have any local stores nearby?

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!

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